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Shipping & Delivery

When will my order arrive?

Orders placed are generally shipped within two working days. Delivery times may vary depending on source location and delivery location. For more information about a specific delivery contact us on enquiries@cellars.com.au.

Will I recieve a tracking number?

In most cases, our 270+ partners do provide tracking information but a small amount of distributors do not automatically supply tracking, in this case, contact our team and we can follow up on your order.

How much does shipping cost?

Australia wide shipping is free of charge for all orders.

Do you ship internationally?

No, we do not currently ship outside of Australia.

Ordering & Payment

How can I change or cancel my order after placing it?

Get in touch with us at enquiries@cellars.com.au with a reference of your order number and we can cancel or amend and refund your order if necessary. 

What payment methods do you accept?
  1. Credit & Debit Card
  2. Apple Pay
  3. Google Pay
  4. PayPal
How do I know if my payment was successful?

Once an order is placed, you will receive a confirmation email including the status of your payment and an order number.

Are there any hidden fees or charges>

No, all prices on the checkout page are final.

How long does it take for payments to be processed?

All payments are processed immediately.

After sales

I haven't received my order. What should I do?

If you have not received your order within 7 working days, contact our team on enquiries@cellars.com.au and our team will follow up for you. 

What is your return policy if If the wine is faulty?

Keep the product in its original packaging along with all documents confirming the purchase. Contact our team on enquiries@cellars.com.au and we will resolve your issue.

Refunds

How do I request a refund for my wine order?

contact us on enquries@cellars.com.au, referencing your order number and the problem with the order, our team will help you resolve the issue. 

How long does it take for refunds to be processed?

If a refund has been confirmed, our team will action the refund immediately and funds will be returned within 10 days.